BIONZ LAB SATISFACTION GUARANTEE AND RETURN POLICY

 

Guarantee

BIONZ LAB is committed to providing the highest quality products and the best customer service to its customers. In the aims of continuing to deliver an ever-stronger customer experience BIONZ LAB has implemented a 100% money back guarantee that all BIONZ LAB products will conform to BIONZ LAB stated quality specifications or your money back. The guarantee may be claimed by any customer that receives Nonconforming Products.

 

Nonconforming Products” are any products received by the Customer from BIONZ LAB that do not conform to the agreed upon specifications as requested by the customer and confirmed by BIONZ LAB. Should customer receive Nonconforming Products, Customer shall have fourteen (14) days to present proof of nonconformity and notify BIONZ LAB. Should BIONZ LAB determine that the products are, in fact, nonconforming subject to BIONZ LAB testing requirements listed below, Customer will have the option to either replace the Nonconforming Products or receive a full refund. Once a guarantee claim is approved, the Customer will have three (3) days, from the receipt of return shipping labels, to return the Nonconforming Products to BIONZ LAB. Additionally, the following terms and conditions apply to BIONZ LAB guarantee:

– Full refund does not apply to shipping claims; but BIONZ LAB will reship goods that have been damaged or lost by a common carrier prior to delivery;

BIONZ LAB reserves the right to have the Customer return the original order, at BIONZ LAB cost, before replacing or refunding the order;

– This guarantee solely relates to non-conformity of product specifications, this guarantee does not cover consequential damages that may be incurred as a result of any agreement; and

– This guarantee applies only to the point in time where such Products are delivered to the Customer and such time at which the Products have remained materially unaltered since leaving BIONZ LAB possession;

– Customers must engage third party Oregon Environmental Laboratory Accreditation Program (“ORELAP”) accredited laboratory or ISO 17025 accredited laboratories to test products and determine conformity;